Returns Policy

Returns Policy

RMA SERVICE
Hours of operation: 8 a.m. to 5 p.m. EST
516-218-5599.
RMA@builderspack.com

RETURN POLICIES

30-DAY RETURN POLICY
If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date. A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or by contacting your Account Representative or the Customer Service Department at (516) 218-5599.

All returns must be pre-approved and accompany by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. We reserve the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.

LIMITED LIABILITY WARRANTY

Special Handling Non-Warranted Products
Certain product categories carry no manufacturer’s warranty and are excluded from our Supplemental Warranty. These products are generally excluded because they must be adapted, modified, or otherwise manipulated in order to be used as intended. Other products have an extremely short life rating due to design such as stage and studio lamps. Please review carefully the following prior to purchase.

Special Order, Discontinued & Non-Stock Items
Special orders, discontinued, and non-stock items are sold as final sale and are not eligible for return. Please allow an Account Manager to assist you in this kind of purchase in order to assure yourself that you are receiving the correct product for your application. Such purchases can incur substantial restocking fees from the vendor or factory.

Replacement Limitations
If the total shipping costs to replace a damaged or defective item is equal to or more than 50% of the original cost of the product, we reserve the right to issue a refund to the customer as opposed to replacement(s). Shipping small, single item packages greatly increases the percentage risks for damage during transit. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).

Refunds
Customer refund credits are typically processed within five to seven business days. Refund credits can be issued only to the account or credit card used during the original purchase according to U.S. law. In the event a credit cannot be issued to the original card used for purchase due to lost card, etc., an attempt on our part has to be made at least once and before a company refund check will be sent to the purchaser. The company check process can delay the time taken to receive the refund.
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